FAQ

FAQ

First time here? Trying to learn about our services? Here are some quick FAQs that can help you with your experience with us. We have live operators waiting for your call!

How do I get Started?

How do I get Started?

To sign up, purchase your choice of meal plans and just fill out our forms that will be sent by email and one of our Nutritional Consultants will contact you by to confirm your order!

What are my payment options?

What are my payment options?

We have weekly, bi-weekly, and monthly billing options.  Each week with a respected discount. We accept all major credit cards or Debit Cards.  We do not take checks.

What are the delivery days?

What are the delivery dates?

Deliveries take place Sunday through Monday from 5-8PM daily. Each delivery will come with a cooler bag and ice and they are to be returned the following day to avoid any fees.

What if I need to cancel or make changes to my order?

What if I need to cancel or make changes to my order?

Changes of any sort to any plan must be made 72 hours ahead of delivery and must be submitted during Monday through Friday. You can email us: orders@rorockfitness.com or calling us: 305.215.5068

What do I do if my order is incorrect?

What are the delivery dates?

Please contact Customer Service at 305.215.5068 or orders@rorockfitness.com

What do I do with my empty cooler and ice packs?

What do I do with my empty cooler and ice packs?

Make sure to put your empty cooler bag and ice packs out for the following delivery date. Your driver will pick it up, any missing or torn items will incur a fee.